2021-5-2跨境电商亚马逊卖家视频验证和明信片验证技巧
对于亚马逊卖家们来说，运营多个账号、所做的操作越多，其账号被系统记录到的概率也就越高，其风险也就越大了，操作疏忽而导致账号被封是时常发生的事情。那么亚马逊侵权和解邮件怎么写？有哪些侵权申诉邮件模板呢？一起来看看吧。
亚马逊侵权之后怎么跟投诉方写和解邮件，首先就是分析被投诉原因，然后提交相关证据向亚马逊申诉。具体的侵权申诉邮件模板可以看以下这些。
侵权申诉邮件模板：
1、首先说明来意
Dear xxx：
I am a principal of(Your Store). I am writing to...我写信是为了...
Root Cause of the Issue: (也就是问题的根本原因，在这一步承认你的错误，例如：)
We send follow-up e-mails to dissatisfied customers requesting the customer "reply to this e-mail directly"to resolve the issue, so as not to use Amazon's customer service
- Since we mistakenly were guiding them around the Amazon customer service team, we believe Amazon may have identified this as manipulation.
-However, these e-mails were not manipulating the customer for reviews but rather directing them to our store so we could resolve the situation as soon as possible....
2、接着给出你可以立马执行的补救措施
We have implemented the following Corrective Measures to immediately correct our mistake:
-Retracted our statement offering discounts in exchange for reviews.
-Contacted customers who purchased our products from other e-commerce platforms to instruct them to only write reviews on the e-commerce platform where they purchased the product, providing a link to direct them to the appropriate venue to write a review...
3、给出今后的预防措施
Preventative Measures:
-Reevaluated our entire business practice and implemented the following:
Hired additional staff to review Amazon’s policies on a routine basis to ensure we are in compliance with all of existing Amazon’s policies as well as future policies.
-Conduct weekly reviews of our business practices to ensure that the company is in full compliance with Amazon' s policies....
最后，再说一下你今后的良好运营计划就可以了。
当然，并非所有投诉信都是信息齐全，还存在投诉信中未提及侵权原因及发送邮件后对方一直未回应的情况。针对不同情况，我们应具体问题具体分析，对症下药。
①若亚马逊投诉邮件中未提及具体侵权原因，建议按照Amazon官方要求：先联系投诉方,并将邮件同时抄送Amazon官方，要求投诉方告知侵权原因，并进行友好协商。
②若已多次发送询问邮件给对方，但对方却一直未回应，我方也无从得知侵权的具体信息，则可通过邮件联系亚马逊。
当我们通过各种方式确认了侵权原因后，又存在两种情况：① 我方确实存在侵权行为；② 我方不侵权或是否侵权具有争议性，卖家应针对不同情况采取不同的做法。
a、当我方确实存在侵权行为时，建议将存在侵权可能的Listing下架处理，再写邮件给亚马逊进行申诉，申诉态度需要诚恳，表明下不为例，不会再犯及后续的一些改善方案等。
b、当我方不侵权或有可争议性和/或我方也有相应知识产权，且在多次联系投诉方后未得到回应，建议将我方产品不侵权的分析证据通过邮件提交给Amazon官方。
以上，就是亚马逊侵权和解邮件怎么写及其相关方面的邮件模板分享了。
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