【速卖通】受疫情影响，速卖通卖家如何调整运营和物流工作？

跨境搜

跨境电商，致力于提供一手资讯、干货知识。

2020-03-27 15:37:14

目前全球疫情趋向严重，亚马逊卖家出现无法按时发货、买家因不能及时收货而提出纠纷这类情况越来越多的不下，卖家如何与客户解释，让客户安心，或如何说服客户耐心等待，移步电商学院建议卖家们可这样回复：

一、填写发货通知，告知买家时

Hello, my friend:

The item XXXXXXXXXXXXXX you ordered has already been shipped out and the tracking number is XXXXXXXXXXXXXX. If everything works, the shipping status is as follows.

XXXXXXXXXXXXXX. You will get it soon.

Thanks for your support!

Best Regards

$myname

译文：订单号为XXXXXXXXXXXXXX的货物已经发货，发货单号是XXXXXXXXXXXXXX，运输方式是XXXXXXXXXXXXXX，订单状态是XXXXXXXXXXXXXX。k一切正常的话，您将会很快收到货物，感谢您的支持和理解。

二、买家议价

Hello, my friend:

Thank you for taking interests in our item. I'm afraid we can't offer you that low price you bargained as the price we offer has been carefully calculated and our profit margin is already very limited. However, we can offer you a XXX % discount if you purchase more than XXXXpieces in one order. If you have any further questions, please let me know. Thanks!

$myname

译文：感谢您对我们产品的兴趣，但很抱歉我们不能给您更低的议价。事实上，我们的上市价格是经过精心计算的且合理的，它已经让我的利润有限。但如果您一个订单购买超过XXXX件，我们将给你XXX %的折扣。有任何问题请联系我。谢谢！

三、用户付款后，表示对用户的感谢并告示发货时间和物流

用户付款后，表示对用户的感谢并告示发货时间和物流

1.Thank you very much for your order to us.

2.Your package will be sent out in XXX days.

3.As you demand,we will send the package xxx, you can get the package in XXX days.

4.We have too much interesting items in my store,do you need any other things? We can provide the better price for you.

If you have any other question,please tell me freely.

译文：感谢你在我们店下单，你的包裹我们会在XXX天内发出，我们采用XXX物流方式，你会在XXX天收到货。我们店其它款式的产品也很多，请问您还需要其它的吗？我们会给您更优惠价。假如您有任何问题，都可以马上联系我们。

四、物流遇到问题

Hello, my friend:

Thank you for your inquiry; I am happy to contact you.

We would like to confirm that we sent the package on X , 2020. However, we were informed package did not arrive due to shipping problems with the delivery company. We have re-sent your order by XXX the new tracking number is: XXX. It usually takes 19 days to arrive to your destination. We are very sorry for the inconvenience. Thank you for your patience.

If you have any further questions, please feel free to contact me.

Best Regards!

译文：

您好，我的朋友：

感谢您的查询;我很高兴与您联系。

我们想确认我们发送的包日期是XXXX 2020年。不过由于运输问题，快递公司告知我们包裹没有到达，我们已经通过XXX重新发货，新的跟踪号码是：XXX。正常需情况下需要19天到达你的目的地。我们很抱歉给您带来不便。谢您的耐心等待。

如果您有任何问题，请随时与我联系。

五、包裹在海关

Hello, my friend:

We have checked the tracking information and found your package has now arrivedat your country’s customs agency.

If your package experiences any delays at customs, please contact them toresolve any problems.

If you receive the package, please notify me immediately.