不是你做不了跨境电商，而是你根本不了解这些知识
我们在给买家发邮件的时候使用客制化的模板能够以示尊重
Dear <<name>>
I see you ordered XXX from our store,from your review,I understand that you are not satisfied with the product,I'm really sorry for that.
As a reliable seller on Amazon,we always do our best to provide good quality products as well s excellent service to our customers.So when I see your review,I fell very sad.
Here I contact you want to do something to make up for you.Our company policy is 100% refund for any unsatisfied order or customer,so if you agree,we'd like to give you a full refund for it,do hope this shopping experience don't make you too much uneasy feeling.
As a new seller,we respect every customer with thanking,we cherish every review,and do hope you can help us update the review after you received the refund,is that ok?
Besides,we also will update the product description about the size clearly in future.
Look forward to hearing from you soon.
With best regards,
XXX
但是有时候没有名字，或者是Amazon Customer
碰到这种情况有没有更好的办法呢？
分享一下小技巧
第一步：筛选名字为空白的邮箱
第二步 ： 使用“数据” “分列”
第三步 ： 用“分隔符号”
第四步 ： 分隔符号选“其他”手动输入“@”
第五步 ： 完成
姑且用邮箱的前缀当做客户的名字吧，哈哈哈
我们建了一个亚马逊卖家交流群，里面不乏很多大卖家。
现在扫码回复“ 加群 ”，拉你进群。
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