Ever Forward在搁浅35天后终于成功被解救！长荣海运：感谢各方付出！

ebay信息回复模板

1、客人请求取消定单：

hi ,thank you for contacting us

as your request ,we sent a cancel request to you.please accept that then you do not have to pay anything.

welcome back anytime ,hope to deal with u next time.

if you can ,please leave us positive feedback with 5 star which is very important for us. we will leave u a positive feedback automatically once we receive your positive feedback.

many thanks

2、客人重复购实，询问取消一个定单：

hi ,thank you for your custom.

we found that you made two order but only paid for one . please check your purchase list ,if you do want both ,please pay for the other one .if you do want only one ,we can cancel the another one for you before ebay open a unpaid case automatically.please let me know asap ,otherwise ebay systerm Thanks

hi, thank you for your message.

we just seperate the invoice to you , and we just send a cancel request to you for one , pls accept that then you can only pay for one . thanks

3、客人要求取消已经开unpaid case的回复：

hi,thank you for your message.

ebay will automatically send a payment reminder if it still not receive the payment in one week.we can cancel the order for you before ebay open a unpaid case automatically .but we are unable to cancel the payment reminder and the transaction once ebay sent it . but please do not worry , it will close automatically then ,you do not have to pay for that .

Thanks

4、客人一个取消、一个发货：

hi,thank you for your quick response.

as your request ,we sent a cancel request to you.please accept that then you do not have to pay anything..

we have post one to you today.

please bear in mind that the item is shipped from china and it takes 16 to 30 days to reach most country.please be more patient for that.

Thanks

5、客人要求退款取消定单：

hi,thank you for your message.

as you request , we have processed full refund to you through paypal.please check it .

meanwhile,we sent a cancel transaction request to you.please accept that then you do not have to pay anything.

welcome back anytime ,hope to deal with u next time.

if you can ,please leave us positive feedback with 5 star which is very important for us. we will leave u a positive feedback automatically once we receive your positive feedback.

many thanks

6、客人地址不详：

hi , thank you for your payment.

could you confirm your shipping address for us please . as we found that there was no house number on your address when we package it today. as you know, buyer should make sure their address in PayPal or ebay is correct and valid.please get back to us asap, otherwise we will post in 2 working days later if we have not heard from you .

Thanks

7、客人购买gift box，要求取消：

hi ,thank you for your payment .

unfortunately ,as clearly stated in the listing ,we do not sell GIFT BOX seperately . gift box is for peopel want to wrapp wallet as a present . gift box is free ,we charge ￡0.99 extra is for postage extra cost . we apprecaite that you can read the full description again .your understanding will be much appreciated . we will process full refund to you then and cancel the transaction if you do not like to purchase a wallet. hope to hear from you asap.

Thanks

8、客人询问批发：

hi,thank you for contacting us.

we are happy to do the wholesale business with some other sellers. and we do have some good retail buyers from other coutry so far.

before we take about the wholesale price for 10pcs,100 pcs or even 1000pcs. i strongly recommend that you can try 1 pcs first .once you receive the item , you will find the quality and design. it does not make any sence if you did not see the quality ,is it ? we can supply you in many different items and styles.

please get back to us then

thanks

9、客人要求换货，但已发货：

hi,thanks for your messge.

Unfortunately,according to ebay policy We have to package in 24 hours once receiving the full payment. so your item was postaged yestoday.you should leave a message when you make a payment .

your understanding will be much appreciated

10、客人要求缩短运输时间：

Hi,thanks for your message

If you add an additional ￡0.95 for registration fee,we will post it by ChinaPost Registered trackable Air Mail.as we stated a time table about the delivery time in the listing ,normally it takes 12 to 20 days to UK.

so if you take this offer,pls a order without payment and leave a message for us then we will send you a new invoice

have a good day

11、客人东西坏了要求其发图片：

hi ,thank you for contacting us .

sorry to hear that .all item are 100% brand new with full package and it had been fully checked before sending out ..we appreciate that you can take some photo and send the photos to the ebay message as attachment. . Please do not worry ,we will do our best to sort out any problem for you.

thanks

(ps)here is the way how to upload photo in the message as attachment, first you click reply ,then click attach photos, then you can upload photos.

pls get back to us if u need more help.thanks