【老魏聊电商】讲几个故事给你听

推心置腹的谈话是对心灵的展示，在亚马逊平台上好的沟通可以减少与买家之间一些不必要的纠纷。只有在完善沟通的前提下我们才能给客户展示更多的产品，提高销量，打造口碑！今天我们就来介绍下亚马逊各类沟通邮件的英文模板，希望能给一些不是很懂英文的卖家带来帮助！

注：以下模板买家可根据自身详情对描述内容进行修改

1、未付款订单的催款模板。

Dear xxx，

We have got your order of XXXXXX。 But it seemsthat the order is still unpaid. If there’s anything I can help with the price,size, etc., please feel free to contact me. After the payment is confirmed, Iwill process the order and ship it out as soon as possible. Thanks!

译：亲爱的XXX

我们已收到你的订单xxxxxx。但似乎仍然尚未支付。如果有什么关于价格，大小等问题可以帮助您，请随时与我联系。付款后，我会尽快处理订单和发货。谢谢!

2、客户因订购的商品大小不合适导致退货

Dear XXX，

Thank you so much for your great support on us. So sorry for the inconvenience that XXX Will it be possible to give others as a gift? Or how about we make you a partial refund as a way to make up for this?

Just suggestion, if you insist on returning it back, we will go to the further step.

Waiting for your reply.

译文：亲爱的顾客，非常感谢您对我们的大力支持！很抱歉，因为XXX，给您带来不便。这件产品您可以送给别人作为礼物？或者我们这边退部分货款作为补偿？只是建议，如果您坚持要退货，我们会跟进下一步。

我们等待您的回信。

3、卖家发货到达时间通知

Dear XXX，

Thank you so much for your great support on us.

Usually it takes about 7-12 days for the item to reach you.

Any question, feel free to contact us and we will reach you at the soonest.

Best Regards

译文：亲爱的顾客，非常感谢您对我们的大力支持！一般情况下，7-12天内您便会收到货物。如有问题，请随时联系我们，我们会尽快将货物送达。

4、卖家发货后，要求客户写反馈

Dear XXX，

Thank you very much for your order!

We have shipped the goods and it will arrive at your side soon. Hope you likeit! And we are looking forward to your feedback.

Have a nice day!

Best Regards

译文：亲爱的顾客，非常感谢您的订单！货物已发出，您将会很快收到。希望您会喜欢！我们期待您的反馈！祝您今天愉快！

5、卖家发错地址

Dear XXX，

Thank you so much for your great support on us. What a big mistake we made ! Sorry, but will you still want the items? If yes, we will resend you immediately, if not, we will make you the full refund.

Waiting for your reply and hope your kind understanding.

Best Regards

译文：亲爱的顾客，非常感谢您对我们的大力支持！我们犯了很大的失误。很抱歉，不知您是否还需要这个产品。如果需要，我们会立刻重新发货；如果不需要，我们会全额退款。我们等待您的回复，并希望获得您的理解。

6、货物断货，推荐类似产品。

Dear xxx，

We are very sorry that item you ordered is out of stock at the moment.I would like torecommend some other items of similar styles. Hope you like them too. You canclick on the following link to check them out XXXXXX. If there’s anything I canhelp with, please feel free to contact us. Thanks!

译文：我们很抱歉，你订购的商品现在不在库存中了。我想建议类似风格的一些其他项目。希望你也喜欢他们。你可以点击以下链接查看xxxxxx。如果有什么我能帮助的，请随时与我们联系。谢谢!

7、货物已经处于签收状态，提醒买家进行确认收货并且给予好评。

Dear xxx,

The tracking information shows that you have received your order!Please makesure your items have arrived in good condition and then confirm satisfactorydelivery.

If you are satisfied with your purchase and our service, we will greatlyappreciate it if you give us a five-star feedback and leave positive commentson your experience with us!

If you have any questions or problems, please contact us directly forassistance, rather than submitting a refund request. We aim to solve allproblems as quickly as possible! 

Thanks!

译文；亲爱的XXX，

跟踪信息显示您已收到您的订单！请确保您的物品完好无损的到达并确认满意的交货。

如果您对您的购买感到满意，我们的服务，我们将不胜感激如果你给我们一个五星级的反馈并留下积极的评价你的经验与我们！

如果您有任何疑问或问题，请直接联系我们提供协助，而不是提交退款请求。我们的目标是尽快解决所有问题！

8、亚马逊的商品被跟卖，发警告信的邮件模板

Hellow

We have noticed that you are not authorized to sell this XXX and you have listed this particular item  which is sold exclusively by the brand authorized sellers. Please refer to our attachment.

Please send the confirmation to us after you remove the product as issued from your listing.

If you do not comply with these demands, we will have no notice but to claim with amazon.com seller performance department, which will seriously impact your Amazon  selling privileges.

Please handle and reply us as soon as possible, otherwise we will complaints for amazon.

译文：你好，我们注意到，你没有被授权出售这个产品，你已经列出了这个特定的项目，是由品牌授权我方出售的。请参阅我们的附件。

请发送确认给我们后，请您删除你类目中的该产品。如果你不符合这些要求，我们便没有该通知，但会与亚马逊相关部门提出申请，这将严重影响你的亚马逊出售权限。

请尽快处理并尽快回复我们，否则我们会投诉给亚马逊。

以上模板仅作参考，如果您还有其他关于亚马逊运营的问题，可在公众号直接回复留言